Feedback & Service Recovery

Close the loop after every visit.

Collect consented feedback, classify the supplied sentiment, and create a staff service-recovery task when the experience needs attention. Never generates fabricated reviews.

Workflow

1. Receive feedback
2. Classify supplied sentiment
3. Create recovery draft
4. Assign staff owner
5. Log resolution

Operational contract

Trigger

A consented feedback submission or approved post-service event.

Source data

Supplied feedback, administrative reference, communication consent, service-recovery rules, and staff owner.

Action

Prepare an internal service-recovery task for concerns and a neutral follow-up draft; no fabricated reviews or review gating.

What to measure

Feedback-to-owner-assignment time and unresolved service-recovery task count; public ratings are not inferred.

AI + rules

Starter Code nodes validate synthetic data and prepare drafts using explicit rules. Included prompts and JSON schemas guide a separately configured, approved AI classification/extraction step; starter rules are not presented as AI execution.

Human fallback

Missing, ambiguous, clinical, or high-impact requests go to the designated reception/department owner. Clinical decisions remain with qualified staff.

Logging

The starter returns a workflow name, correlation ID, status, and audit/action draft. Production adapters must persist event/version/owner/timestamps and communication outcomes in the approved source or log store.

Errors & duplicate prevention

Recheck current source status before writes/sends. Use a durable idempotency store keyed to event/record and action; demo flags are not production deduplication. Failed adapters must create an owned exception, not silently retry consequential actions.

Inside your kit

• Feedback classification and recovery workflow
• Approved message drafts
• Synthetic feedback and exception fixtures
• Consent and ticketing integration checklist

Before you connect it

• Approved feedback source and consent process
• n8n and an approved AI provider
• Documented ticketing/CRM adapter
• Service-recovery owner and response policy

$99 · One-time configurable workflow kit · Draft test price. Third-party subscriptions, usage, and implementation are separate.

Two-step guide and API checklist · Cart and secure test checkout · Request implementation