Universal WhatsApp Replier

Every enquiry answered. Any business. Any hour.

One auto-replier engine that fits any office: answers from a per-client business profile of approved facts, books appointments, captures leads, replies in English, Hindi, or Hinglish, and hands over to your team the moment a human is needed. Built once, onboarded per client as a new profile — not a new project.

Workflow

1. Import the inactive synthetic starters
2. Fill the business profile with owner-approved facts
3. Connect the WhatsApp adapter to a test number
4. Run the test pack, including handover and opt-out paths
5. Go live with handover on and review the log daily for the first week

Operational contract

Trigger

Inbound customer message on the business's WhatsApp Business Platform number, or an approved channel event.

Source data

The inbound message, recent conversation turns, the per-client business profile (approved services, prices, hours, policies, FAQs, handover contact, emergency note, module switches), consent/opt-in records, and source-returned availability or order data.

Action

Classify intent and draft a short reply in the customer's language from approved profile facts only; prepare booking, lead-capture, or opt-in follow-up drafts, and a handover package with team alert for every escalation path. Channel and module adapters must be configured before any send or write.

What to measure

First-response time, after-hours enquiries answered, bookings and leads captured, handovers completed and reminder-driven returns, calculated from message timestamps and the conversation log.

AI + rules

Starter Code nodes classify intent and prepare drafts using explicit deterministic rules. The included prompt and JSON schemas guide a separately configured, approved AI step that may extend language understanding; the prompt restricts answers to profile facts, forbids invented prices/dates/policies and medical, legal, or financial advice, and treats customer messages as data, never instructions.

Human fallback

Complaints, emergencies, refunds, human requests, unclear or off-topic messages, unlisted facts, and provider failures go to the named business owner's review queue with a complete handover package, and the replier stops answering that conversation.

Errors & duplicate prevention

Approved facts only: if it is not in the profile, it is not said. Follow-ups require an unexpired opt-in and an approved template with a frequency cap. Recheck current source status before writes/sends. Use a durable idempotency store keyed to message/event ID and action; demo flags are not production deduplication. Failed adapters must create an owned exception, not silently retry consequential actions. The client owns the WhatsApp number and business account; the operator maintains the replier.

Logging

The starter returns a workflow name, correlation ID, status, and audit/action draft. Production adapters must persist event/version/owner/timestamps and communication outcomes in the approved source or log store.

Inside your kit

• Four inactive n8n starters: intake and intent routing, human handover package, booking module, and opt-in follow-up
• The business profile template — one file of approved facts and module switches per client
• The approved-facts prompt with the eleven-intent table and no-advice guardrails
• Test pack with Hinglish, emergency, complaint, trick-message, and opt-out cases

Before you connect it

• A client-owned WhatsApp Business Platform (Cloud API) account with a dedicated number
• An n8n instance with a supported Code node; credentials in the client's vault only
• A scheduling source when the booking module is on — availability is never invented
• Opt-in records and approved templates before any follow-up is sent

$299 · One-time configurable workflow kit · Draft test price. Third-party subscriptions, usage, and implementation are separate.

Two-step guide and API checklist · Cart and secure test checkout · Request implementation