Customer Support Assistant

Helpful answers. Clear handoffs.

Classify incoming support questions, prepare responses from your approved knowledge base, and send uncertain requests to a person rather than invent an answer.

Workflow

Receive question
Find supplied policy
Draft answer
Review uncertainty
Log ticket

Operational contract

Trigger: An inbound support ticket or approved customer message.
Source data: Supplied question, customer reference, approved policy/FAQ extracts, support categories, and queue-owner mapping.
Action: Prepare a policy-grounded answer draft or a staff handoff; live helpdesk writes and sends require documented adapters.
What to measure: Time to first staff-ready response and proportion correctly routed to a support owner; review answer accuracy before claiming resolution.
AI + rules: Starter Code nodes validate synthetic data and prepare drafts using explicit rules. Included prompts and JSON schemas guide a separately configured, approved AI classification/extraction step; starter rules are not presented as AI execution.
Human fallback: Missing facts, uncertain answers, unsupported actions, and provider failures go to the named business owner’s review queue.
Logging: The starter returns a workflow name, correlation ID, status, and audit/action draft. Production adapters must persist event/version/owner/timestamps and communication outcomes in the approved source or log store.
Errors & duplicate prevention: Recheck current source status before writes/sends. Use a durable idempotency store keyed to event/record and action; demo flags are not production deduplication. Failed adapters must create an owned exception, not silently retry consequential actions.

Inside your kit

Support-intake workflow and response schema
Knowledge-base grounding and human-review prompt
Synthetic ticket fixtures
Helpdesk adapter requirements and setup guide

Before you connect it

Approved FAQ or support policy
n8n and an approved AI provider
Documented helpdesk API for production
A staff escalation owner

$129 · One-time configurable workflow kit · Draft test price. Third-party subscriptions, usage, and implementation are separate.

Two-step guide and API checklist · Cart and secure test checkout · Request implementation